Returns & Exchanges policy
At Mabella, your satisfaction is our priority 🤍
Customers are allowed to inspect the order upon delivery while the courier is present.
Exchanges and returns are accepted within 48 hours from receiving the order.
Items must be unused, unworn, and in their original condition, with all tags, packaging, and contents intact.
Any item that shows signs of use, damage, or alteration will not be eligible for exchange or return.
We always aim to provide you with a smooth and pleasant shopping experience.
Thank you for choosing Mabella ✨
Frequently Asked Questions
Please check the Size Chart section in the product information and compare it with your favorite item at home. Or reach out to us, and we’ll help you choose the perfect fit.
Cairo: 1–3 business days
Alexandria & Other Governorates: 1–5 business days
Once your order ships, you’ll receive a tracking link via email, whatsapp or SMS. We partner with Bosta to ensure smooth, reliable delivery across the country.
Exchanges are accepted within 48 Hours of receiving your order for size issues or product defects, subject to stock availability.
Items must be unworn, unwashed, and with tags attached. Before requesting, please check that the desired size is available online.
All exchanges include a 85 EGP processing & handling fee.
You can request a return within 48 hours of delivery. Items must be unused, unwashed, and in original condition with tags attached.
All returns include a 85 EGP processing & handling fee.